Why CRM si Key fro Your CRE Team Structure | Employee satisfaction

Why CRM is Key for Your CRE Team Structure

The following is a guest blog written by Kent Stuart, a Director of Grosvenor Management Consulting. With the core capabilities of CRE and organisational review, Grosvenor offers a distinct combination of best practice organisational design to the unique challenges of a CRE function.

Why CRM is Key for Your CRE Team Structure | Happy employees

Over the years there has been a lot of change in how organisations manage their Corporate Real Estate (CRE) and how they structure their teams. Despite many significant improvements, we still see a lot of focus on the technical aspects of property including the facilities, design, real estate and project management. And too often, we see little focus on the customers when approaching CRE team structure.

That’s a concern, especially given the increasing demands on CRE to implement workplace strategies that drive workforce productivity, enable collaboration, and improve employee experience. The new demands of the workplace require a CRM-focused model for CRE team structure that addresses relationship management.

Customer Relationship Management or CRM traditionally refers to an approach businesses use to manage a company’s interaction with their customers. CRM tries to analyze data about customers’ history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to driving strategic growth.

In this article we describe some traditional CRE team structures, along with a new model that can better support client relationship management, which is essential for gaining a seat at the strategic table and implementing the modern workplace.

Read more

The Psychology Behind Modern Office Design & Workforce Well-Being

People seek out environments (including work situations) that satisfy their basic human needs. That’s a principle behind research conducted by the Interdisciplinary Center for Healthy Workplaces at the University of California, Berkeley. So if your organization is committed to attracting and retaining talent, increasing collaboration and growing productivity, it pays to address employees’ psychological needs (as well as physical ones) in the workplace. That’s why companies are implementing modern office design and workplace strategy to improve overall workforce well-being and employee experience.

In this article, we’ll explain 7 psychological drivers (identified by the Healthy Workplaces Model) that influence workplace behavior, and provide examples of ways these needs can be addressed by modern office design and other workplace strategies.The Psychology Behind Modern Office Design & Workforce Well-Being | Millennial Working in Open Concept Office

Read more

3 Ways an Open Office Plan Works for Corporate Leaders | Senior Leader Mentoring Employees

3 Ways an Open Office Plan Works for Corporate Leaders

Just about every large corporation is transitioning from traditional office space to more modern spaces featuring an open office plan with an agile working strategy. That’s because companies are
all facing the same issues with office space:

  • An increasingly mobile workforce means as much as 60% of traditional office space sits empty every day. Everyone wants to make better use of all that wasted space.
  • A need to control rising property costs.
  • A desire to increase collaboration among workers to generate ideas and boost innovation.

3 Ways an Open Office Plan Works for Corporate Leaders | Senior Leader Mentoring EmployeesMoving to a more modern, open office plan can be an important step toward achieving these goals. Open offices with agile working can reduce space requirements and costs, as well as creating an atmosphere where people naturally communicate and share ideas. However, some of the concerns about the open office concept include a lack of privacy and distracted employees.

How do you get the benefits of the open office plan while minimizing the pain points? Read on to learn about best practices that go a long way toward improving employee satisfaction and productivity. Also, we’ll reveal how the open office plan can benefit senior leaders in unexpected ways.

Read more

Wellness Implicationsof the Activity-Based Workspace | health and exercise at work

Wellness Implications of the Activity-Based Workspace

The following is a guest post written by Melissa Marsh and Rachel Smith of PLASTARC, a social research, workplace innovation, and real estate strategy firm dedicated to shifting the metrics associated with workplace from ‘square feet and inches’, to ‘occupant satisfaction and performance.’

Wellness Implications of the Activity-based Workspace | health and exercise at work

As the proliferation of fitness trackers, meditation apps, and mindfulness training courses attest to, the preoccupation with employee wellbeing is now decidedly mainstream. Expectations in the workplace have changed accordingly, as employees increasingly hold wellbeing—a composite of physical, emotional, and mental states—as an undisputed right, and one that should be supported by the workplace.

Not surprisingly, this shift has run parallel to an increasing awareness of alarmingly upward trends in chronic diseases. These have been attributed, at least in part, to the increase in sedentary behavior ushered in by reliance on auto transport, the continued engineering of homes, public spaces and schools to require the least amount of physical exertion possible, and the high number of hours the average person spends on the computer and in front of the TV.

The traditional workplace—where desk-bound workers sit for hours on end (an activity now hailed as “the new smoking”)—has also been fingered as a culprit, and thus a prime site for both inquiry and intervention. In line with employee expectations, and no doubt reflective of employers’ desired alleviation of health insurance costs, workplaces have responded through strategies like biophilic design, implementation of active design guidelines, and providing activity-based workspace.

But how does an environment suited to both productivity and employee wellbeing—a state understandably associated with relaxation and comfort—work? In the carefully conceived activity-based workspace, the latter can give way to the former.

Read more

Expanding? 7 Surprising Cities for Hiring Top Talent | Denver Skyline

Expanding? 7 Surprising Cities for Hiring Top Talent

Is your company planning a move or an expansion into a new US city? Given the war for hiring top talent, especially from the millennial generation, the available talent pool is an important consideration for choosing a location.

You certainly already know that New York, Los Angeles and Silicon Valley are places where you’ll find talented millennials. But even in those cities, which are some of the most expensive markets in the US, the competition is fierce for hiring top talent. Why not consider some smaller, up-and-coming US cities that are attracting millennials as well as smart companies?Expanding? 7 Surprising Cities for Hiring Top Talent | Denver Skyline

7 cities to consider for hiring top talent

Recent college grads are moving to urban centers and increasing numbers. According to a report by City Observatory, in 1980 young adults were 10% more likely to live in urban centers. By 2010, that number rose to 51%, with college grads 126% more likely to live within 3 miles of a major city center.

In mid-size US cities such as San Diego and Austin, the millennial population is growing as a percentage of the total adult population, according to CBRE’s Workplace Strategy group. That makes these smaller cities ideal for hiring top talent. Also, companies can tap into both urban and suburban populations as long as average commute times remain under one hour. That’s another great reason to focus on smaller cities.

These are some of the cities that may be on the way to becoming economic powerhouses of the future, as well as great locations for attracting top talent to your company.
Read more