Smart Building Solutions for Corporate Safety & Employee Experience

IWMS 2.0 – Driving lower costs and speed through integrated best in breed systems

According to Gartner, the “traditional, siloed management of the facilities life cycle is being challenged by bimodal business, the digital workplace, a mobile workforce and the Internet of Things (IoT).”

With the emergence of new workplace models and technologies, we are starting to see a shift away from traditional Integrated Workplace Management Systems (IWMS) to stand-alone software systems integrated through common APIs in order to achieve true best of breed capabilities across multiple service needs. In fact, one of the original founders of the IWMS concept, Michael Bell, has defined this shift as IWMS 2.0. According to Mr. Bell, IWMS 2.0 has the potential to achieve lower costs, faster implementation and valuable data-driven insights.

At Lighthouse.io we are strongly aligned with Michael Bell’s IWMS 2.0 vision. We are focused on solving very specific challenges for facilities managers such as;

  • How to improve the visibility of facilities services delivered?
  • How to improve efficiency and quality of services delivered?
  • How to use data to optimize delivery of facilities services?

Watch Lighthouse.io in action:

For a facility manager, these challenges form only one part of their overall remit. Whilst it’s tempting to build out a system that covers the entire facilities management function, we realize that by doing so we would be sacrificing the quality of our core product. Therefore, our preference is to integrate with complimentary products that are best of breed and solve a different set of challenges for facilities managers.

To illustrate the IWMS 2.0 model in practice, let’s explore how Lighthouse.io could integrate with another best in breed software product – Serraview. Serraview is a leader in space planning and management. Lighthouse.io is a leader in optimizing delivery of facilities services. Combined, these two products can provide facility managers with an end-to-end solution for managing employees, assets, and delivery of facilities services.

Faster work order resolution through crowdsourcing issues

Serraview empowers employees with a wayfinding mobile app that allows them to find co-workers, locate open conference rooms, find meeting rooms, and navigate buildings. With a small amount of effort, this app could be extended to allow office employees to report maintenance, safety and cleaning issues. The issue would be sent to Lighthouse.io, via an API, and the appropriate responder would be notified via the Lighthouse.io mobile app. The issue would be managed via Lighthouse.io automated workflows until resolved, at which time the original employee who reported the issue would be notified via the Serraview mobile app.

Benefits:

  • Faster identification of building issues through crowd-sourcing
  • Faster resolution of issue through API driven cross-platform workflows
  • More satisfied employees through faster issue resolution and cleaner and safer work spaces

Employee feedback on standard of facilities

The traditional model for assessing the quality of facility services, such as cleaning, is via manual auditing. In simple terms, walking around a facility and scoring cleanliness for different areas of the facility. However, when you think about it, the facility services are provided to satisfy the needs of the end users, being the employees. Therefore it makes sense to let employees rate the quality of service delivered, and for facilities managers to use this data to assess the performance of service providers.

Employees could use the Serraview mobile app to rate the standard of facilities. This data could be sent to Lighthouse.io, providing facilities managers and service providers with a real-time quality score of facility services and employee satisfaction. Scores could be bench-marked across different facilities and low scores could trigger intervention by the service provider.

Benefits:

  • More reliable measurements for state of facilities and service provider performance
  • Ability to respond quicker to quality issues through real-time data and alerts
  • Ability to benchmark employee satisfaction with service across multiple sites

Improved employee satisfaction through demand-based cleaning

Serraview uses IoT sensors to understand how space is being utilized. This real-time utilization data could facilitate new service models such as demand based-cleaning. For example, Serraview could detect increased levels of activity in shared spaces such as meeting rooms, bathrooms, kitchenettes and send this data to Lighthouse.io via an API. If the activity levels exceed a defined threshold, Lighthouse.io would automatically create a non-scheduled task for a nearby cleaner.

Benefits:

  • More efficient use of resources, only cleaning areas that need attention

We hope that the examples provided demonstrate some of the benefits of an IWMS 2.0 approach to facilities management using two best in breed software systems. Even without tight integration, At Lighthouse.io we are firm believers that choosing a set of best in breeds systems has the power to reduce costs and increase speed and quality of services provided.

Serraview Beco Strategic Partnership | utilization sensors

Serraview and Beco Partner to Enable Dynamic Corporate Office Space Planning

SUMMARY: Serraview, a leading workplace management solutions provider, announces a partnership with Beco, a spatial analytics solutions provider. Together, the companies will reduce corporate real estate spend while enhancing employee experience.

Serraview Beco Strategic Partnership | utilization sensors

NEW YORK, NY and Boston, MA—March 16, 2017— Serraview, a leading third-generation workplace management solutions provider, announced a partnership with Beco, a spatial analytics solutions provider, to enable dynamic corporate office space planning and enhanced employee experience. Companies can reduce costs by optimizing their property portfolio while providing productivity tools for the workforce.

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How Do You Measure Knowledge Worker Productivity | Measuring Employee Productivity

How Do You Measure Knowledge Worker Productivity?

Is your CRE team facing mounting pressure to create workplaces that better support employees and how they want and need to work? As if the demand to reduce property costs was not enough, CRE organizations are increasingly tasked with meeting additional goals like these:

  • Attracting talent in an increasingly competitive climate
  • Supporting employee health and wellbeing
  • Increasing collaboration, seen as the key to driving the innovation companies need to be successful in the knowledge economy
  • Improving knowledge worker productivity, which is essential for improving competitiveness and profitability

How Do you Measure Knowledge Worker Productivity | Productive modern workplace

Corporations are worried by reports of slowing productivity growth, and rightfully so. That’s why even CRE teams are tasked with doing their part to remediate this growing problem. However, organizations are struggling to figure out how to measure the effectiveness of the work they do to improve knowledge worker productivity in particular.

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How the Gig Economy is Impacting the Corporate Workplace

Workforce-Planning-WhiteBy whatever name you call it: the gig economy, shared economy, or contingent economy, the same shift that has led to the growth of on-demand services like Uber and Airbnb is increasingly impacting the global workforce.

“Gig” workers are those who work on a contingent basis: meaning consulting, freelance or temporary. Their number has risen dramatically in the past decade. The increase ramped up around 2007 during the global economic downturn, and by many accounts, gig workers now represent a third of the workforce.

According to Peter Miscovich, Managing Director, Strategy + Innovation, JLL Consulting in New York, by 2020 gig workers will comprise half the workforce, and as much as 80% by 2030.

JLL in support of the Accenture Tech Vision has defined what they term the “Liquid Workforce” that promises to significantly impact CRE strategy.

In the very near future, says Miscovich, enterprise “Liquid Workforce” platforms will be based upon the emerging “Hollywood Model” of working where agile and “liquid” knowledge workers will be intelligently organized via the Internet on a project basis much like Hollywood movies are made today. The future Liquid Workforce will be organized via crowdsourced “uber-like” cloud based work platforms providing greater workforce and workplace efficiency.

The rise of the Liquid Workforce and the gig economy makes one thing clear: the nature of work is changing, and corporate workplaces must be prepared to support that change.

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Problems With Occupancy Reports? You’re Doing It Wrong

Workplace occupancy reports: how’s that going?

Business-Intelligence-WhiteWhat’s your level of frustration with your workplace occupancy reports?

A.  Just fine, thank you. They give me everything I need.
B.  I’m uneasy basing my decisions on them.
C.  Annoyed with what I’m getting and embarrassed to show them to anyone.
D.  I’m tearing my hair out as we speak.

Since you’re reading this, chances are you’re in the B to D range (or even all the way to Z). If so, your frustration with occupancy reports is understandable. After all, there’s a lot riding on the CRE plans and decisions you’re making every day. There’s the cost of long-term leases and all those empty desks, for one thing. Not to mention your reputation and your inability to move toward modern workplaces that better support your business.

Without accurate and actionable information from your occupancy reports, you probably feel like you’re flying blind. As a result, your decisions concerning your CRE portfolio may not be working out as you hoped they would. You are likely facing low occupancy rates, lots of wasted space, and business units that are just as frustrated as you are.

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