With over 20,000 employees and a whole-of-government mandate to deliver Efficiency Dividends, this government department knew they needed to manage their property portfolio more effectively. They required a formal, integrated process – to manage property records efficiently, provide an audit trail, and produce regular change reports to track and analyse accommodation metrics.
Serraview focussed on understanding the business and adopted a proactive and personalised approach during software implementation. Regular meetings identified the key requirements and Serraview quickly produced appropriate solutions.
The profile of the property team has vastly improved due to improvements in efficiency, alignment with PRODAC requirements, and superior space management. Records management has been transformed, and the system now provides Australia-wide visibility of outstanding and delayed action items. This has greatly reduced complaints and revealed hidden issues.
Change planning is becoming much faster and more accurate, with real time visibility of move plans across Australia.
These efficiencies, coupled with better space utilisation, have produced significant efficiencies to drive better financial outcomes.
Suncorp needed a proactive property strategy to make appropriate decisions on their space requirements. A high churn rate made it difficult to accurately track employee occupancy. The real estate team had to make assumptions about required space. They needed accurate data on costs and utilisation.
Collaboration between Serraview and Suncorp’s real estate team led the way to a phased implementation approach. This included importing data to a single portal, enabling efficient chargebacks, and implementing a proactive strategy. The next stage of this ongoing process is to further automate the process for moves and changes.
The project has realised measurable cost reductions and improved the use of space, both of which have been critical to improving the bottom line. Improved data accuracy has saved time and money, allowing the real estate team to reallocate duties from manual data collection to proactive, strategic activities.
With a commercial portfolio of 51 sites and 448,000 square meters, Telstra wanted enhanced centralised visibility of their space utilisation. As with most large organisations, audit processes were manual and time consuming and needed continual accuracy updates due to constant people moves.
Telstra wanted to improve its ability to better forecast future space requirements. They also wanted faster, simplified move processes to further reduce risk and simplify logistics during moves.
A phased rollout of the Serraview Solution already allowed Telstra to reduce their space footprint per capita and cut costs. Telstra can now report on actual utilisation, streamline their move processes, improve information sharing and strategically forecast future space requirements.
Serraview’s Solution has helped Telstra’s Property Group move towards identifying opportunities for superior space utilisation faster. The company has already started to realise a significant reduction in property costs and enhanced performance and accuracy.
Moves have undergone a dramatic transformation with help from the Serraview Move Planning Module. Manual processes have been automated, data is more accurate, and moves are now handled with much greater confidence.